Refund policy


At Zizzle, we strive to provide you with high-quality products and a seamless shopping experience. We understand that occasionally, issues may arise with your order. This Return & Refund Policy outlines the guidelines for returns, replacements, and refunds for damaged or defective products.

Eligibility for Replacements

a. We only accept replacements for products that are damaged, defective, or incorrect upon delivery.
b. To be eligible for a replacement, you must notify us within 7 days of receiving the product.

Reporting a Damaged or Defective Product

a. To request a replacement, please contact our Customer Support team via:

  • The Replacement Form on the website
    OR
  • Email: supportzizzle@gmail.com

When reporting the issue, please provide the following information:

  • Your order number
  • Product name and description
  • Detailed description of the issue
  • An unboxing video along with clear images of the damage or defect

Important Note

An unboxing video of the parcel is mandatory for the replacement/return process. Without unboxing video proof, no replacement or return request will be initiated.

The unboxing video must:

  • Show the first-time opening of the parcel
  • Clearly display the shipping label with the customer’s name and address
  • Be continuous and unedited

Pre-opened or repacked parcels will not be accepted as valid proof.

Verification and Confirmation

a. Our Customer Support team will review your request and may require additional information or images to verify the issue.
b. Upon successful verification, we will confirm the eligibility for a replacement or refund.

Replacement Process

a. If your product is eligible for a replacement, we will process it as soon as possible.
b. Our team may ask you to ship the product back to our warehouse. Once received and inspected, the replacement product will be shipped to your provided address.

Return Policy

  • Returns are only accepted for sealed/unused items.
  • Return requests must be initiated within 7 working days of delivery.
  • Refunds, if approved, will be processed within 7 business days after inspection.
  • Return instructions and warehouse address details will be provided via email.

Refund Policy

a. Refunds are only issued if:

  • The product is unavailable for replacement
  • The item is out of stock
  • The return request qualifies under the policy

b. Approved refunds will be processed using the original payment method.

c. The refunded amount will include the product purchase price and applicable taxes only. Shipping and handling charges are non-refundable.

Damages and Wrong Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong product

This allows us to evaluate the issue and resolve it quickly.

Color Availability

In rare situations where the selected color variant is unavailable, we may ship an alternative color of the same product with identical specifications, functionality, and quality standards. Color substitutions are not eligible for return or exchange.

Exceptions / Non-Returnable Items

Certain categories of items cannot be returned, including:

  • Perishable goods
  • Personalized/custom products
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

Please contact us if you have any concerns regarding your item eligibility.

Additional Terms

  • We reserve the right to refuse returns or replacements that do not meet the conditions mentioned above.
  • If any accessory, item, or component is missing or damaged inside the package, an unboxing video recorded within 1 hour of delivery is mandatory.
  • If the product is returned for reasons other than damage or defect, an inconvenience/restocking fee of up to 25–30% of the product price may be deducted from the refund amount.
  • Return shipping charges are to be borne by the customer.
  • Original shipping charges are non-refundable.